Specialized Industries · Retail & Omnicommerce

We do not "do e-commerce". We grow your industry.

One obsession: your commercial results. More revenue, better margin, lower cost of sale, across every place your customer shops.

Commerce is where our story started, with hundreds of retail brands, and it is the industry we know deepest. Generic agencies sell you a service. We bring an entire industry practice: people who understand retail economics, the platforms, the metrics and the moment, and the full stack to act on all of it.

The first of our Specialized Industries. See what we do.

8T+dollars in global retail e-commerce, and rising
500+retail and commerce brands
300+cases across almost every retail subcategory
1stPT marketing agency R&D-certified by ANI
An industry practice, not just a service

We organize around your industry, because depth beats generalism.

Retail and commerce have their own economics, seasonality, metrics and hard problems. So we treat commerce as a specialized industry practice, staffed by people who have grown real retail brands and who speak margin, not just impressions.

Why we organize around your industry

Most agencies sell horizontal services and hope they fit. We do the opposite, because depth beats generalism every time. This is the first of our Specialized Industries, with Finance, CPG & FMCG and Health to follow.

It starts with the founders

Our DNA is rooted in retail. The founders came from the industry, not from an awards cabinet, so the business-first mindset runs from the very top, and contribution margin, ROAS and lifetime value come before vanity impressions.

Commerce in 2026: omnicommerce and the new shelf

The old split between online and offline is gone. Customers move between store, app, marketplace, social feed and now AI assistants in a single journey, and the winners unify commerce across every channel and turn data into margin.

Full stack, plus models nobody else brings

This vertical pulls on everything we do, from e-shops and mobile commerce to performance, SEO and GEO, social, marketplaces, data and advising. And it goes beyond services into our concept models, like Side Car advising and talent recruiting for your commerce team.

Figures on this page come from industry research, move over time, and are benchmarks rather than guaranteed outcomes.

E-shops & commerce platforms

The store is the engine, built to sell, not just to launch.

Through our commerce build practice, Shopping Builders, we design, build, migrate and scale stores that are ready for real performance.

Convert

Built to convert

Design and development on Shopify, WooCommerce and tailor-made stacks, engineered for speed, UX and conversion from day one.

Mobile first

Mobile commerce first

Most commerce is mobile, so we build mobile-first experiences that actually close the sale on a small screen.

Migrate

Migrations and integrations

Re-platforming, product data, feeds, payments and the systems behind the storefront, done without breaking what works.

We have seen what fails after launch, so we build so it does not. A store is only good if it sells.

UX, CX & CRO for commerce

The fastest revenue is usually already on your site.

Traffic you already paid for is the cheapest growth you have, if the experience converts it. This is where a small fix often doubles the result.

Test

Conversion rate optimization

Structured testing on the journeys that matter, powered by our CRO practice.

Audit

UX and experience audits

Where you lose people, and the fixes ranked by impact, through our Mobile & UX team.

Funnel

The whole funnel

From product page to checkout to post-purchase, tuned to lift conversion, average order value and retention.

The fastest revenue is usually already on your site. We help it convert.

Beyond services: our concept models

More than a service. We match the right model to your commerce problem.

Side Car advising

Advisory that stays
  • Always-on strategic advising through implementation, not a report and a handshake
  • From our Digital & AI Consultancy practice

Run it for you

Management
  • Full or partial management of your commerce operation
  • Effectively an extension of your own team

Talent recruiting

People
  • When you need the capability in-house
  • We help you find and build the commerce and digital talent to do it

Whatever the commerce problem, we match the right model to it: service, advisory or people.

Performance marketing for commerce

Our heartland: growth judged on sales and margin, not clicks.

Performance marketing engineered for commerce, where every euro is judged on sales and margin. This is where most of the growth is won.

Full funnel

Full-funnel paid media

Prospecting to retargeting across Google, Meta, TikTok and the open web, run with our Programmatic & Agentic and Social Selling teams.

Feeds

Feeds and shopping done right

Clean product feeds, shopping campaigns and catalog work, because in commerce the feed is half the performance.

Margin

Optimized to commercial reality

ROAS, contribution margin, new-customer acquisition cost and lifetime value, not the metric that looks best in a screenshot.

We came up growing retail brands. Performance that ignores margin is not performance, and we never forget the difference.

Discovery, social & marketplaces

We sell where your customers already are.

Discovery has moved to search, AI answers, social feeds and marketplaces. Omnicommerce means meeting the customer on their turf and closing the sale wherever it happens.

Search & AI

SEO & GEO for commerce

Category and product visibility, technical health and content that ranks and sells, structured so AI engines surface and recommend your products, through our SEO & GEO practice.

Social

Social & social commerce

Shoppable content, live shopping and creator-led selling across the channels that now drive discovery, with Social Media.

Marketplaces

Marketplaces

Amazon and the retail-media ecosystem, run for profit not just presence, through our Marketplaces practice.

If AI cannot find your products, a fast-growing share of buyers never will either. We make sure it can.

Data, analytics & commercial advising

We do not just report the numbers. We tell you what to do about them.

Retail runs on numbers, and most brands are sitting on data they never turn into decisions. We change that.

Analytics

Commerce analytics

The metrics that actually matter, margin, cohort behaviour and product performance, tracked and made useful.

First-party

First-party data and CRM

Owned data captured and activated for retention and repeat sales, with Marketing Automation & CRM.

Advising

Commercial advising

Pricing, assortment, promotions and channel mix, advised by people who have run real retail P&Ls, not just dashboards.

We do not just report the numbers. We tell you what to do about them, and help you do it.

AI & agentic commerce

AI is reshaping how people shop, and how commerce is run.

A large share of retail leaders reportedly expect agentic AI to accelerate growth, and shoppers already lean on AI to decide. We help you use it, safely.

Operations

AI-assisted operations

Automating merchandising, content, customer service and reporting, built with our AI Enablement and Process Automation & Agentic AI teams.

Agentic

Ready for agentic shopping

Structured so AI shopping agents can find, understand and recommend your products.

Future-proof

Fast, but future-proof

Adopted quickly, on secure and scalable foundations, never a reckless bolt-on.

Agentic commerce, reported forecasts. Benchmarks from industry research, not guaranteed outcomes.

1 Trillion€in social commerce, and rising (industry research)
10 to 20%of US e-commerce agent-driven (Morgan Stanley)
~$1Tof US retail via agentic (McKinsey)
~42%higher conversion from AI-referred shoppers (Adobe, 2026)

The brands that make AI a commerce advantage now will be very hard to catch later.

The Specialized Industries model

Retail is the first vertical where we build true industry depth.

Retail and commerce is the first of our Specialized Industries, the areas where we go beyond generic digital and build real vertical depth.

Live now

First vertical, live now

Retail, E-commerce & Omnicommerce, where our roots and our deepest expertise are.

Next

More to come

Finance, CPG & FMCG and Health are next, each with the same principle: industry fluency plus the full Wise Pirates stack.

Depth

Depth, not labels

A specialized industry practice means people who know your world, not a generalist team learning it on your budget.

Vertical depth is how digital stops being generic and starts being genuinely yours.

Why Wise Pirates for commerce

Plenty of agencies will build you a store or run some ads. Few grow the whole business.

Commercial results, always

Our only motto. Measured in sales, margin and lifetime value, not vanity traffic.

Commerce is in our DNA

We grew up working with hundreds of retail brands, so we know what breaks after launch and how to prevent it.

300+ cases, in every corner of retail

Over 300 commerce cases across almost every subcategory, from fashion, electronics and FMCG to luxury, home, beauty and grocery.

The whole stack, one team

Store, UX, CRO, performance, SEO and GEO, social, marketplaces, data and AI, joined up, not stitched together from vendors.

More than services

Side Car advising, full management or talent recruiting, whatever the challenge needs.

Recognized and certified

Named among the "Best AI Development Companies to Watch in 2026" (Executive Headlines), the first PT marketing agency R&D-certified by ANI, a Google certified partner, and an ISO 9001 and ISO 27001 certified company, listed among Europe's leading and fastest-growing digital companies.

Our path started with more than 500 retail and commerce brands, with over 300 commerce cases across almost every retail subcategory, from fashion, electronics and FMCG to luxury, home, beauty and grocery, so the odds are we have already worked in yours. In our Showcases you will find the brands and cases we have worked alongside.

Frequently asked questions

The questions we hear most.

What is omnicommerce, and how is it different from omnichannel?
Omnichannel means being present on many channels. Omnicommerce means those channels work as one, sharing data, stock and brand so the customer sees a single experience. Often called unified commerce, it is what now separates retail leaders from the rest, and we help brands unify it end to end.
Do you only build online stores, or do you also grow them?
Both, and growth is the focus. We build and optimize stores, but our deepest strength is performance marketing engineered for commerce: paid media, SEO and GEO, social and marketplaces, all tied to sales and margin. A store nobody visits earns nothing.
Which e-commerce platform should I use: Shopify, WooCommerce or something else?
It depends on your catalog, operations and growth plans. For most brands Shopify or WooCommerce fit well, and we build and scale on both, plus tailor-made stacks when the business truly needs it. The platform matters less than how it is built and run.
How is AI changing e-commerce, and how do you keep us visible?
Shoppers increasingly ask AI assistants what to buy, and AI-engine traffic to retail is reportedly surging, so being recommended by AI now matters as much as ranking on Google. We structure your products and content to be found and recommended by AI search and shopping agents, and use AI to run commerce faster.
What is the "Specialized Industries" model?
It is how we organize deep expertise: vertical industry practices run by people who know that industry's economics and metrics. Retail, E-commerce & Omnicommerce is the first, with Finance, CPG & FMCG and Health to follow. Each vertical brings the full Wise Pirates stack.
Can you help with more than marketing, like advising or hiring?
Yes. As a full-service house we bring any model to your commerce challenge: Side Car advising that stays through implementation, full or partial management of your operation, and talent recruiting when you want the capability in-house. We match the model to the problem.
How do you drive e-commerce sales, not just traffic?
By optimizing to commercial outcomes at every step: paid media tied to ROAS and margin, an on-site experience that converts, product feeds done right, and first-party data for repeat purchase. We came up growing retail brands, so we optimize for margin and lifetime value, not just clicks.
How do you measure success in retail and e-commerce?
With the numbers a commercial team cares about: revenue, conversion rate, average order value, contribution margin, acquisition cost, retention and lifetime value, attributed across channels rather than last click. We agree the metrics up front and report against them honestly.
Do you work with retailers and brands of every size?
Yes, from ambitious SMBs building their first serious online business to established retailers scaling across channels. We scope the work and the models to your stage and budget, starting where the fastest commercial impact is.
What is agentic commerce?
Agentic commerce is shopping done by AI agents on the buyer's behalf, discovering, comparing and increasingly buying through APIs rather than a storefront. It is already live in ChatGPT Shopping and Google's AI Mode, via protocols like ACP and UCP. Analysts expect agents to drive roughly 10% to 25% of US online sales by 2030.
How do you optimize a product catalog for AI shopping agents?
By making products easy for machines to read and trust: clean, structured and complete product data, accurate pricing and availability, clear attributes, and machine-readable feeds, plus readiness for agentic protocols. Agents surface and buy from the listings with the richest, cleanest data.
What is mobile commerce, and why does it matter in 2026?
Mobile commerce, or m-commerce, is buying through smartphones and tablets. It matters because mobile is now reported to be the majority of e-commerce traffic and where most discovery begins, especially on social and in AI assistants. For most customers, mobile is the store, not a version of it.
How can retailers improve mobile commerce conversion?
By removing friction: fast pages, a short checkout, mobile-first design, and quick payment through digital wallets and one-tap options. Fewer form fields and guest checkout help too. On mobile, every extra second and every extra tap costs orders.
Commercial results, always

Grow your commerce as an industry, not a checklist.

Tell us your goals and your margins. We will bring the industry expertise, the full stack and the models to move the number that actually matters.

Let's talk →