RETAIL, E-COMMERCE & OMNICOMMERCE
RETAIL, E-COMMERCE & OMNICOMMERCE
One obsession: your commercial results. More revenue, better margin, lower cost of sale, across every place your customer shops.
Commerce is where our story started, with hundreds of retail brands, and it is the industry we know deepest. That is the point of this page. Generic agencies sell you a service. We bring an entire industry practice: people who understand retail economics, the platforms, the metrics and the moment, and the full stack to act on all of it. From building the store to filling it with customers, we cover the whole journey.
We build and optimize commerce experiences, and above all we drive performance marketing engineered for e-commerce and omnicommerce, tied to sales, margin and lifetime value, not vanity traffic.
AN INDUSTRY PRACTICE, NOT JUST A SERVICE.
Why we organize around your industry
Most agencies sell horizontal services and hope they fit. We do the opposite. Retail and commerce have their own economics, their own seasonality, their own metrics and their own hard problems, and depth beats generalism every time. So we treat commerce as a specialized industry practice, staffed by people who have grown real retail brands and who speak margin, not just impressions. This is the first of our Specialized Industries, with Finance, CPG & FMCG and Health to follow.
It starts with the founders
Here is why the margin obsession is real and not a slogan. Wise Pirates’ DNA is rooted in retail. The founders came from the industry, not from an awards cabinet, so the businessfirst mindset runs from the very top. That is why we care about contribution margin, ROAS and lifetime value more than vanity impressions, and why “commercial results” is the only motto on this page. When the people who built the company think like retailers, everyone they hire does too.
Commerce in 2026: omnicommerce, AI and the new shelf
The old split between online and offline is gone. Customers move between store, app, marketplace, social feed and now AI assistants in a single journey, and they expect it to feel like one brand. Global retail e-commerce is reported to be heading past 8 trillion dollars, social commerce toward 1.2 trillion, and referral traffic from AI engines to retail sites has reportedly exploded.
The winners are unifying commerce across every channel, showing up where discovery now happens, including AI search, and turning data into margin. That is exactly the game we play.
Full stack, plus models nobody else brings
Because we are a full-service house, this vertical can pull on everything we do: e-shops and mobile commerce, UX and CRO, performance and paid media, SEO and GEO, social and marketplaces, data, analytics and commercial advising. And it can go beyond services into our concept models, like Side Car always-on advising and even talent recruiting for your commerce team. One industry practice, many ways to help, all aimed at the same number.
This is the Wise Pirates way: the best of digital, marketing, people and technology, aimed at one purpose, driving your business results. Inside this vertical we bring CRO, Mobile & UX, Programmatic & Agentic, Social Media and Social Selling, Marketplaces, SEO & GEO, Marketing Automation & CRM, and AI Enablement.
We do not “do e-commerce”.
We know your industry, and we grow it, end to end.
E-SHOPS & COMMERCE PLATFORMS
The store is the engine, and it has to be built to sell, not just to launch. Through our commerce build practice, Shopping Builders, we design, build, migrate and scale stores that are ready for real performance.
- Built to convert. Design and development on Shopify, WooCommerce and tailor-made stacks, engineered for speed, UX and conversion from day one.
- Mobile commerce first. Most commerce is mobile, so we build mobile-first experiences that actually close the sale on a small screen.
- Migrations and integrations. Re-platforming, product data, feeds, payments and the systems behind the storefront, done without breaking what works.
We have seen what fails after launch, so we build so it does not. A store is only good if it sells.
UX, CX & CRO FOR COMMERCE
Traffic you already paid for is the cheapest growth you have, if the experience converts it. This is where a small fix often doubles the result.
- Conversion rate optimization. Structured testing on the journeys that matter, powered by our CRO practice.
- UX and experience audits. Where you lose people, and the fixes ranked by impact, through our Mobile & UX team.
- The whole funnel. From product page to checkout to post-purchase, tuned to lift conversion, average order value and retention.
The fastest revenue is usually already on your site. We help it convert.
PERFORMANCE MARKETING FOR COMMERCE
Impact vs effort
Illustrative map. We sequence quick wins first to fund the journey, then compound them into the big bets.
How we prioritize commerce initiatives: quick wins first, then the big bets (illustrative).
This is our heartland. Performance marketing engineered for commerce, where every euro is judged on sales and margin, not clicks. This is where most of the growth is won.
- Full-funnel paid media. Prospecting to retargeting across Google, Meta, TikTok and the open web, run with our Programmatic & Agentic and Social Selling teams.
- Feeds and shopping done right. Clean product feeds, shopping campaigns and catalog work, because in commerce the feed is half the performance.
- Optimized to commercial reality. ROAS, contribution margin, new-customer acquisition cost and lifetime value, not the metric that looks best in a screenshot.
We came up growing retail brands. Performance that ignores margin is not performance, and we never forget the difference.
SEO & GEO FOR COMMERCE
Discovery has changed. People still search Google, but they increasingly ask AI assistants what to buy, and referral traffic from AI engines to retail is reportedly soaring. You have to be found in both.
- Commerce SEO. Category and product visibility, technical health and content that ranks and sells, through our SEO & GEO practice.
- GEO and AI answer visibility. Structured so AI engines surface and recommend your products, not just your competitors.
- Content that converts. Built for how people actually search and decide in your category.
If AI cannot find your products, a fast-growing share of buyers never will either. We make sure it can.
SOCIAL, MARKETPLACES & SOCIAL COMMERCE
Your customers discover and increasingly buy without ever visiting your site. So we sell where they already are.
- Marketplaces. Amazon and the retail-media ecosystem, run for profit not just presence, through our Marketplaces practice.
- Social and social commerce. Shoppable content, live shopping and creator-led selling across the channels that now drive discovery, with Social Media.
- One connected funnel. Every channel tied back to the same commercial goal, not run in separate silos.
Omnicommerce means meeting the customer on their turf, and closing the sale wherever it happens.
DATA, ANALYTICS & COMMERCIAL ADVISING
Retail runs on numbers, and most brands are sitting on data they never turn into decisions. We change that.
- Commerce analytics. The metrics that actually matter, margin, cohort behaviour, product performance, tracked and made useful.
- First-party data and CRM. Owned data captured and activated for retention and repeat sales, with Marketing Automation & CRM.
- Commercial advising. Pricing, assortment, promotions and channel mix, advised by people who have run real retail P&Ls, not just dashboards.
We do not just report the numbers. We tell you what to do about them, and help you do it.
AI & AGENTIC COMMERCE
Why agentic commerce matters now, and why our team is the ideal partner for it.
AI is reshaping how people shop and how commerce is run. A large share of retail leaders reportedly expect agentic AI to accelerate growth, and shoppers already lean on AI to decide. We help you use it, safely.
- AI-assisted operations. Automating merchandising, content, customer service and reporting, built with our AI Enablement and Process Automation & Agentic AI teams.
- Ready for agentic shopping. Structured so AI shopping agents can find, understand and recommend your products.
- Fast, but future-proof. Adopted quickly, on secure and scalable foundations, never a reckless bolt-on.
The brands that make AI a commerce advantage now will be very hard to catch later.
BEYOND SERVICES: OUR CONCEPT MODELS
Being a full-service house means this vertical is not limited to campaigns. We can bring any Wise Pirates model to your commerce challenge.
- Side Car advising. Always-on strategic advising through implementation, not a report and a handshake, from our Digital & AI Consultancy practice.
- Run it for you. Full or partial management of your commerce operation, effectively an extension of your team.
- Talent recruiting. When you need the capability in-house, we help you find and build the commerce and digital talent to do it.
Whatever the commerce problem, we can match the right model to it, service, advisory or people.
THE SPECIALIZED INDUSTRIES MODEL
Retail and commerce is the first of our Specialized Industries, the areas where we go beyond generic digital and build true vertical depth.
- First vertical, live now. Retail, E-commerce & Omnicommerce, where our roots and our deepest expertise are.
- More to come. Finance, CPG & FMCG and Health are next, each with the same principle: industry fluency plus the full Wise Pirates stack.
- Depth, not labels. A specialized industry practice means people who know your world, not a generalist team learning it on your budget.
Vertical depth is how digital stops being generic and starts being genuinely yours.
WHY WISE PIRATES FOR COMMERCE?
Plenty of agencies will build you a store or run some ads. Few understand retail as an industry and can grow the whole business.
- Commercial results, always. Our only motto. Measured in sales, margin and lifetime value, not vanity traffic.
- Commerce is in our DNA. We grew up working with hundreds of retail brands, so we know what breaks after launch and how to prevent it.
- 300+ cases, in every corner of retail. Over 300 commerce cases across almost every subcategory, from fashion, electronics and FMCG to luxury, home, beauty and grocery, so we already understand your seasonality, your margins and your supply-chain quirks before you explain them.
- The whole stack, one team. Store, UX, CRO, performance, SEO and GEO, social, marketplaces, data and AI, joined up, not stitched together from vendors.
- More than services. Side Car advising, full management or talent recruiting, whatever the challenge needs.
- Recognized for AI and innovation. Named among the “Best AI Development Companies to Watch in 2026” (Executive Headlines), the first marketing agency in Portugal certified in R&D by the National Innovation Agency (ANI), and a Google certified partner, listed among Europe’s leading and fastest-growing digital companies.
- Secure by standard. An ISO 9001 and ISO 27001 certified company.
OUR PARTNERS EXPERIENCE.
Our path started with more than 500 retail and commerce brands, which is exactly why we understand what makes conversion, margin and loyalty actually move. With over 300 commerce cases across almost every retail subcategory, from fashion, electronics and FMCG to luxury, home, beauty and grocery, the odds are we have already worked in yours. That experience runs through everything on this page. In our Showcases you will find more of the cases we have worked alongside.

Frequently Asked Questions
What is omnicommerce, and how is it different from omnichannel?
Omnichannel means being present on many channels. Omnicommerce means those channels work as one, sharing data, stock and brand so the customer sees a single experience. Often called unified commerce, it is what now separates retail leaders from the rest, and we help brands unify it end to end.
Do you only build online stores, or do you also grow them?
Both, and growth is the focus. We build and optimize stores, but our deepest strength is performance marketing engineered for commerce: paid media, SEO and GEO, social and marketplaces, all tied to sales and margin. A store nobody visits earns nothing.
Which e-commerce platform should I use: Shopify, WooCommerce or something else?
It depends on your catalog, operations and growth plans. For most brands Shopify or WooCommerce fit well, and we build and scale on both, plus tailor-made stacks when the business truly needs it. The platform matters less than how it is built and run.
How is AI changing e-commerce, and how do you keep us visible?
Shoppers increasingly ask AI assistants what to buy, and AI-engine traffic to retail is reportedly surging, so being recommended by AI now matters as much as ranking on Google. We structure your products and content to be found and recommended by AI search and shopping agents, and use AI to run commerce faster.
What is the "Specialized Industries" model?
It is how we organize deep expertise: vertical industry practices run by people who know that industry’s economics and metrics. Retail, E-commerce & Omnicommerce is the first, with Finance, CPG & FMCG and Health to follow. Each vertical brings the full Wise Pirates stack.
Can you help with more than marketing, like advising or hiring?
Yes. As a full-service house we bring any model to your commerce challenge: Side Car advising that stays through implementation, full or partial management of your operation, and talent recruiting when you want the capability in-house. We match the model to the problem.
How do you drive e-commerce sales, not just traffic?
By optimizing to commercial outcomes at every step: paid media tied to ROAS and margin, an on-site experience that converts, product feeds done right, and first-party data for repeat purchase. We came up growing retail brands, so we optimize for margin and lifetime value, not just clicks.
How do you measure success in retail and e-commerce?
With the numbers a commercial team cares about: revenue, conversion rate, average order value, contribution margin, acquisition cost, retention and lifetime value, attributed across channels rather than last click. We agree the metrics up front and report against them honestly.
Do you work with retailers and brands of every size?
Yes, from ambitious SMBs building their first serious online business to established retailers scaling across channels. We scope the work and the models to your stage and budget, starting where the fastest commercial impact is.
What is agentic commerce?
Agentic commerce is shopping done by AI agents on the buyer’s behalf, discovering, comparing and increasingly buying through APIs rather than a storefront. It is already live in ChatGPT Shopping and Google’s AI Mode, via protocols like ACP and UCP. Analysts expect agents to drive roughly 10% to 25% of US online sales by 2030.
How do you optimize a product catalog for AI shopping agents?
By making products easy for machines to read and trust: clean, structured and complete product data, accurate pricing and availability, clear attributes, and machine-readable feeds, plus readiness for agentic protocols. Agents surface and buy from the listings with the richest, cleanest data.
What is mobile commerce, and why does it matter in 2026?
Mobile commerce, or m-commerce, is buying through smartphones and tablets. It matters because mobile is now reported to be the majority of e-commerce traffic and where most discovery begins, especially on social and in AI assistants. For most customers, mobile is the store, not a version of it.
How can retailers improve mobile commerce conversion?
By removing friction: fast pages, a short checkout, mobile-first design, and quick payment through digital wallets and one-tap options. Fewer form fields and guest checkout help too. On mobile, every extra second and every extra tap costs orders.
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