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Social Media · X

When seconds matter, nothing else comes close.

One obsession: turning real-time attention into measurable business results, for the brands that actually live in the moment. X (formerly Twitter) reaches around 611 million people a month, and is still the world's real-time nervous system.

Breaking news, live events, market moves, sport and product launches happen here first. X is not for every brand, it rewards speed and punishes silence, but where real-time is the business it is unmatched. If it is not your world, we will tell you plainly.

Part of our Social Media service.

611Mmonthly users, the world's real-time platform
72%of brands name X their primary real-time channel
50%of Meta's cost for news, finance and tech reach
Wise Sonarour real-time listening radar
Where X wins

The world's real-time nervous system, and who it is really for.

X is where the world reacts as things happen. The real skill is knowing whether that is your world, and playing it properly when it is.

The real-time platform

X is where the world reacts as things happen. Around 72% of brands name it their primary real-time platform, and its live-event conversation has no equal. When a moment breaks, X is where people go to talk about it, and where a fast, smart brand can earn outsized attention.

Built for industries that live in the moment

X makes the most sense when time-sensitive information is core to your business: finance and markets, technology, sport, media, entertainment, travel and any brand built around live events. For those verticals it delivers reach at roughly half the cost of the equivalent on Meta. If that is your world, X is not optional; if it is not, we will say so plainly.

The most AI-integrated social platform

X now has a frontier AI, Grok, woven through the product more deeply than any model on any other social platform, powering the search bar, the recommendation engine and an in-app assistant. That makes X an AI-answer surface too, where what people ask the assistant is shaped by the live conversation. Showing up well is no longer only about the feed.

A complement, not a replacement

X does not compete with Meta, YouTube or TikTok, it completes them. Where those platforms build reach and demand over days, X owns the live moment they are not designed for. In a full-funnel plan it is the real-time layer, catching breaking conversation, launches and events as they happen, then handing that attention to the channels that convert it.

This is the Wise Pirates way: the best of digital, marketing, people and technology, aimed at one purpose, driving your business results. X connects to our Customer Experience work on real-time service, paid amplification through Programmatic & Agentic, and the AI-search discipline of SEO & GEO.

The 2026 shift

X is an AI answer engine, and Grok runs the ads.

X has fused advertising into Grok, its AI. The feed is becoming an answer surface where brands can appear at the moment someone asks, and campaign building is going agentic. Intent-based reach is quickly becoming table stakes.

  • Ads inside Grok answers were announced in August 2025.
  • Grok entered Ads Manager in beta in 2026, moving toward agentic ad generation.
  • Grok-optimised targeting is reported at higher CTR and conversions.

Source: X and Search Engine Land, 2025 to 2026. Self-reported figures, illustrative.

GrokAI answerSponsored: TrailX PeakAD
Content & video

X rewards the native and the timely, and now most of all, video.

Reposted clips from somewhere else do not work here. What earns reach is timely, native and made to spark conversation.

Formats

Threads and reactive content

The formats that earn reach, replies and saves, built for how people actually read X.

Video

Native video

Now central to the platform, with video views up sharply year on year and a vertical feed pushing it hard.

Conversation

Polls, questions, behind-the-scenes

Built for conversation, not broadcast, so your audience talks with you rather than past you.

Post like you belong in the timeline, not like you bought your way into it.

Live events & thought leadership

X owns the live conversation your audience experiences together.

Launches, conferences, sport, awards, earnings: the moments people watch at the same time, and talk about on X.

Coverage

Live coverage

Live-posting events, launches and announcements as they happen, with a plan, not a panic.

Voice

Executive and brand voice

Credible, fast, human presence in the conversations that define your category.

Second screen

The second screen

Being part of what people watch and discuss in real time, where attention is highest.

If your audience is all watching the same thing, X is where they are talking about it.

The 2026 shift

The everything app arrives: X Money.

X Money collapses the gap between discovery and checkout. Launched with Visa, it turns attention into transactions inside a single app, opening the door to in-app commerce, creator payouts and closed-loop attribution.

  • X Money launched in 2026 for US Premium subscribers, with a Visa card and Apple Pay.
  • A Visa partnership underpins payments, transfers and ATM access.
  • X reports 550M+ users feeding audience and payment data.

Source: X and press coverage, 2025 to 2026. Self-reported figures, illustrative.

ATTENTIONX MoneyVISAPaidtap
Real-time strategy & newsjacking

The best X moments look spontaneous. They are not.

Always-on listening

Wise Sonar
  • Trend and moment detection through Wise Sonar, our digital intelligence radar
  • So you see the wave before it breaks

On-brand at speed

Coherence
  • Pre-agreed guardrails and our Coherence check
  • Reactive content stays true to the brand and the business even when it ships in minutes

Knowing when to stay out

Judgement
  • Not every trending moment is yours
  • We help you pick the ones that fit and skip the ones that bite

The brand that reacts in minutes, on-brand, wins the moment: the one that overthinks it misses it entirely.

X Ads

A rebuilt, AI-powered ad platform, run by specialists.

X advertising got a serious upgrade, and for the right verticals the economics are hard to argue with.

AI, steered

A rebuilt ad platform

X's new AI-powered ads, run with the same performance discipline as the rest of our media, alongside our Programmatic & Agentic team.

Efficiency

Cost-efficient reach

Roughly half the cost of equivalent Meta impressions for news, finance and tech audiences, on largely brand-safe inventory.

Creators

Creator Connect

Matching your campaigns to the specific creators who already own the conversation you want to be in.

Cheaper attention is only a bargain when it is the right attention. For real-time verticals, on X it often is.

Customer service & community

A public help desk, whether you like it or not.

Around 78% of businesses are on X, and customers expect an answer, in public, fast.

Speed

Rapid public response

Monitoring and replying before a complaint hardens into a story.

Reputation

Reputation protection

Handling the difficult messages calmly and visibly, connected to our Customer Experience work.

Loyalty

Community

Turning fast, human service into loyalty that other people can see.

Silence on X is a customer service strategy. A bad one.

Proof, not promises

More than 30 brands run on X, where speed is the whole game.

X rewards the native and the timely. We run organic and paid on X for brands that need to own the live moment, with a team that moves at the speed the platform demands.

30+brands run on X in the last few years
Real timebuilt for the live conversation
Organic + paidrun as one motion
2018driving social performance since
Live moments

Own the conversation

Real-time content and paid amplification timed to the moments your audience shares.

Video first

Where X is heading

Native video for a feed that now rewards it, not repurposed from elsewhere.

AI answers

Show up in Grok

Presence engineered for the answer surface, not only the scrolling feed.

Part of 500-plus brands we have driven digital performance for since 2018. Explore the work in our Showcases.

Why Wise Pirates for X

Most agencies either over-sell X to everyone or quietly ignore it. We do neither.

Business results, not vanity metrics

Tied to attention that converts, reputation protected and revenue, not just impressions.

One purpose

The best of digital, marketing, people and technology, aimed at driving your business results.

Honest about fit

We will tell you if X is right for your business, and run it brilliantly if it is, rather than selling you a presence you do not need.

Real-time done right

Wise Sonar listening, pre-agreed guardrails, and a team that can move in minutes without going off-brand.

Built for 2026

Real-time, video, and the new AI-integrated, Grok-powered X.

Organic and paid as one

Earning the moment, then amplifying it to the right audience.

We run real-time social for brands in finance, technology, media, travel and more, the industries where the moment is the business, part of 500+ brands we have driven digital performance for since 2018. In our Showcases you will find the brands and cases we have worked alongside.

Frequently asked questions

The questions we hear most.

Is X (Twitter) still worth it for brands in 2026?
It depends entirely on whether real-time matters to your business. X reaches around 611 million people a month and remains the world's real-time platform for news, finance, technology, sport and live events. For brands in those worlds it is unmatched and often the best value in social. For brands where nothing is time-sensitive, it is usually a distraction. We are honest about which camp you are in, rather than selling a presence you do not need.
Which industries and brands is X best for?
X is best for companies and industries where intense, real-time information is core to the business: finance and markets, technology, sport, media and news, entertainment, travel and airlines, and any brand built around live events or fast public conversation. Its audience skews toward news, finance and technology, and for those verticals it delivers reach at roughly half the cost of equivalent Meta impressions. If your customers act on what is happening right now, X is where they are.
What is real-time marketing (newsjacking), and how do you do it without risk?
Real-time marketing is joining a live moment or trend with content that fits your brand, fast, while attention is peaking. Done well it earns outsized reach; done carelessly it backfires in public. We manage the risk with always-on listening through Wise Sonar, pre-agreed guardrails, and our Coherence check that keeps reactive content on-brand and on-objective. The discipline is knowing which moments are yours, and which to leave well alone.
Should brands use X for customer service?
If you are on X at all, yes. Around 78% of businesses are, and customers will post complaints publicly and expect a fast answer whether or not you are listening. Public, visible, quick responses protect your reputation and build loyalty others can see, while silence does the opposite. We run X service in step with your wider Customer Experience, so the speed never comes at the cost of consistency.
Do X Ads work, and what do they cost?
For the right audiences, they work and they are cost-efficient. X rebuilt its ad platform around AI in 2026, and for news, finance and technology audiences it delivers reach at roughly half the cost of equivalent Meta impressions, on largely brand-safe inventory. Creator Connect also matches campaigns to the specific creators who own a conversation. As always, cheaper attention only pays off when it is the right attention, so we run X paid to outcomes, not impressions.
How do Grok and AI change marketing on X?
X is now the most AI-integrated social platform: its assistant, Grok, powers the search bar, the recommendation engine's reasoning and an in-app assistant. That makes X an AI-answer surface as well as a feed, where what people ask the assistant is shaped by the live conversation. For brands it means real-time presence increasingly influences AI answers too, so showing up well, accurately and often, matters more than ever.
Is video important on X now?
Very. X is pushing video hard, with video views up sharply year on year, a TikTok-style vertical feed, and revenue sharing for longer creator videos. Native video now gets stronger algorithmic visibility than static posts. We build video for the platform's pace and context rather than reposting clips from elsewhere, because what works on X is timely, native and made to spark conversation.
How do you keep a brand safe and on-message at real-time speed?
With preparation, not luck. Before anything goes out fast, we agree the brand guardrails, the topics to avoid, and who can approve what. Our Coherence check keeps reactive content tied to the brand and the business objective, and a senior human always has the final say. Speed and safety are not opposites when the groundwork is done; the brands that get into trouble are usually the ones improvising without a plan.
How do you measure X ROI?
By tying real-time activity to real outcomes. Reach, engagement and share of conversation are early signals; the scorecard is the reputation protected, the leads and sales influenced, the service issues resolved, and, for paid, the cost per outcome versus other platforms. Because X is so cost-efficient for the right verticals, it often punches above its budget, but only when judged on results rather than raw impressions.
How is X different from other social platforms?
X is built for the present tense. Where other platforms are about identity, discovery or polished content, X is about what is happening right now, the conversation, the reaction, the live moment. It is text-first but increasingly video-led, public by nature, and the place news and culture break first. That makes it powerful but demanding: it rewards speed, wit and presence, and it is unforgiving of brands that show up slow or silent.
Win the moments that matter

Turn real-time attention into real revenue.

Ready to win the moments that matter, in real time? Tell us your goals, and we will tell you honestly whether X is your platform, and run it brilliantly if it is.

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