Terms, Privacy & Cookies

Article 1 Object and scope

1. These Terms apply to all users of the Website, including visitors, clients, potential clients, suppliers, job applicants and anyone who submits content through the forms made available, or others interested in the Website's content.
2. The Website is institutional and informative in nature. No purchase, sale or online payment functionality is made available through the Website, nor is any payment-method data collected.
3. The provision of services by Wise Pirates is governed by the proposals awarded and the contracts entered into with each client, which prevail over these Terms in the event of any conflict.
4. The processing of personal data is governed by Part II (Privacy Policy) and Part III (Cookie Policy).

Article 2 Acceptance

1. Access to and use of the Website imply full acceptance of these Terms. Those who do not agree with these Terms, in whole or in part, must refrain from using it.
2. The use of specific functionalities, namely completing contact or application forms, presupposes the prior and informed acceptance of these Terms, made available in an accessible manner at the time of submission.

Article 3 Capacity

1. Use of the Website presupposes the age of majority, under Article 122 of the Civil Code.
2. Minors under 18 may only use the Website and submit data through the forms with the authorisation of the holders of parental responsibility, who are responsible for supervising such use.
3. Under Article 16 of Law No. 58/2019, of 8 August, the processing of minors' data based on consent, in the context of the direct offer of information society services, is lawful from the age of 13, and minors below that age must in no circumstances submit personal data.

Article 4 General conditions of use

1. The user undertakes to use the Website lawfully, in accordance with good faith and with these Terms.
2. Wise Pirates reserves the right to refuse or terminate access to the Website or to specific functionalities on objective and legitimate grounds, namely breach of these Terms, risk to systems security or technical impossibility. This power is not exercised on the basis of any of the discrimination factors set out in Law No. 93/2017, of 23 August.
3. The user acknowledges that communications over the internet may travel across various networks and undergo the technical adaptations necessary for transmission. Wise Pirates adopts appropriate security measures, under Article 32 GDPR, described in Part II.

Article 5 Availability and modification of the Website

1. Wise Pirates may modify, suspend or discontinue the Website or any of its functionalities and content.
2. As access is free of charge and informative in nature, such modifications do not give rise to any right to compensation, without prejudice to Article 12 and to compliance with the obligations undertaken in service contracts.
3. Access to the Website is not guaranteed to be uninterrupted or error-free, namely due to maintenance, updates, third-party failure, human error or force majeure.

Article 6 Information provided, errors and omissions

1. The information provided on the Website is for general informational purposes and does not constitute professional, legal, financial or technical advice, nor does it replace consulting primary sources or entering into a contract for the provision of services.
2. Wise Pirates exercises reasonable diligence regarding the accuracy, completeness and timeliness of the content, without guaranteeing that it is permanently up to date. Historical content may exist, kept for reference only and not necessarily reflecting the current situation.
3. Wise Pirates may correct at any time typographical errors, inaccuracies or omissions, correcting them whenever they are identified or reported to it, as well as change, add, remove or update information.
4. The results presented in case studies or equivalent materials refer to specific projects or sets of projects with their own particular circumstances and contexts, at a given point in time, carried out wholly or partly by the company's teams, and serve essentially to better understand the possible impacts resulting from actions, tactics, strategies, methodologies and technologies, and which metrics and timeframes make sense to consider and assess in those cases; they do not constitute a promise or guarantee of equivalent results in other contexts or points in time, nor should they, in any way, create expectations of any kind of similarity.

Article 7 Prohibited uses

1. Without prejudice to the other prohibitions set out in these Terms, the user is prohibited from using the Website or its content to:
   • Unlawful purposes, or to solicit third parties to carry out or take part in unlawful acts;
   • Breach applicable national or European Union legal or regulatory provisions;
   • Infringe the intellectual or industrial property rights of Wise Pirates or third parties;
   • Disturb, offend, defame, intimidate or discriminate, namely on grounds of ancestry, sex, race, ethnicity, language, territory of origin, religion, political or ideological beliefs, education, economic situation, social condition, sexual orientation, gender identity, age or disability;
   • Submit false or misleading information, impersonate another person or company;
   • Upload or transmit viruses, worms or other malicious code;
   • Collect or monitor third parties' personal data;
   • Engage in spam, phishing, pharming, pretexting, or carry out automated collection of content (spidering, crawling, scraping) without written authorisation;
   • Interfere with or circumvent the Website's security features;
   • Reproduce, duplicate, copy, sell, resell or commercially exploit any part of the Website or its content without written authorisation;
   • Submit third parties' personal data without a legitimate basis for doing so.
2. Breach of the provisions of this article may result in termination of access, under Article 14, without prejudice to applicable civil and criminal liability, namely under Law No. 109/2009, of 15 September.

Article 8 Intellectual property

1. The Website's content, including texts, images, videos, trademarks, logos, graphic elements, code and their selection and arrangement, is the property of Wise Pirates or of third parties in cases where these are not restricted by a confidentiality regime or have authorised their use, and is protected by the Code of Copyright and Related Rights and by the Industrial Property Code.
2. Consultation and reproduction for personal, non-commercial use are permitted. Any other use, namely reproduction, distribution, communication to the public, transformation or commercial use, is subject to prior written authorisation.
3. Wise Pirates expressly reserves the rights of reproduction and extraction of the Website's content for text and data mining purposes, including for the training of artificial intelligence systems, under Article 75-B of the Code of Copyright and Related Rights.

Article 9 Unsolicited material

1. Wise Pirates does not solicit or accept the unsolicited submission of ideas, creative concepts, suggestions, proposals or business plans through the Website or the email addresses indicated on it.
2. Should such material be submitted without solicitation, Wise Pirates assumes no obligation to review, respond to, remunerate or keep it confidential, and acquires no rights over it by that means.
3. The submission of unsolicited material does not place Wise Pirates in any pre-contractual relationship, nor does it create a duty of confidentiality, without prejudice to compliance with personal data protection legislation regarding the personal data contained therein.
4. Materials received from clients or potential clients within the scope of commercial processes previously in preparation by both parties or being carried out by them, proposals or project execution, are governed by the applicable contracts, confidentiality agreements and other instruments, and not by this article.
5. Content submitted through the Website's forms may not infringe third-party rights or include unlawful, offensive, discriminatory or malicious material, with the user responsible for the submission being liable for the truthfulness and ownership of the respective content and for its accuracy and legitimacy.

Article 10 Third-party content, links and tools

1. The Website may contain links to third-party websites that are not controlled by Wise Pirates. Wise Pirates is not responsible for their content, policies or practices and their respective updates, and consulting the terms applicable to each is recommended.
2. Complaints regarding third-party products or services must be addressed to the respective entity.
3. Access to any third-party tools that may be made available through the Website is granted on an as-is basis, within the scope and on the terms defined by the respective providers.
4. The identification of the tools and providers involved in the processing of personal data is set out in Part II.

Article 11 Warranties

1. Wise Pirates provides the contracted services with the diligence required of a professional provider, under the applicable contracts resulting from the commercial processes carried out directly between the parties.
2. As regards the Website, and without prejudice to mandatory legal warranties, no warranties are given as to the suitability of the content for the user's specific purposes or for expectations created by references from people, companies, websites and Artificial Intelligence applications.

Article 12 Limitation of liability

1. Wise Pirates is liable for damage caused to the user by culpable breach of these Terms, under the general rules of law.
2. To the extent permitted by law, Wise Pirates' liability arising from use of the Website is limited to direct, foreseeable, proven damages, expressly excluding loss of profits, loss of revenue, loss of data, loss of business opportunities and indirect or non-material damages.
3. The provisions of the preceding paragraph do not apply in the following cases:
   • Damage caused with intent or gross negligence;
   • Damage to the life, physical integrity or health of persons;
   • Liability that the law does not allow to be limited or excluded.
4. As access to the Website is free of charge, nothing in this article limits Wise Pirates' liability within the scope of service contracts, which are governed by their respective instruments.

Article 13 Indemnification

1. A user who, through an unlawful and culpable act, breaches these Terms or third-party rights through use of the Website is liable for the damage caused to Wise Pirates, including reasonable and documented defence expenses in proceedings brought by a third party on that basis.
2. Wise Pirates shall notify the user, within a reasonable period, of any third-party claim that may give rise to the obligation provided for in the preceding paragraph, ensuring the user the possibility to comment and to take part in defining the defence.

Article 14 Termination and suspension of access

1. The user may cease using the Website at any time.
2. Wise Pirates may suspend or terminate access to the Website or to specific functionalities on grounds of breach of these Terms, by notice to the user where the contact details allow.
3. Suspension or termination with immediate effect only takes place in the event of a serious breach, namely the commission or attempted commission of unlawful acts, risk to systems security or harm to the rights of Wise Pirates or third parties.
4. Obligations and liabilities incurred before termination subsist for all purposes.

Article 15 Changes to the Terms

Wise Pirates may, at any time, amend these Terms, namely on grounds of legislative change, changes to the Website, to the services provided or for any other reason.

Article 16 Partial invalidity, waiver and entire agreement

1. A declaration that any provision of these Terms is null or ineffective does not affect the validity of the remaining provisions, with the applicable default rules applying to the affected part, under Articles 13 and 14 of Decree-Law No. 446/85.
2. Failure to require compliance with any provision does not constitute a waiver of the corresponding right.
3. These Terms, together with Part II and Part III, constitute the entire agreement regarding use of the Website, without prejudice to the service contracts and confidentiality agreements entered into with clients, suppliers, collaborators and partners, which prevail within their respective scope.

Article 17 Governing law and jurisdiction

1. These Terms are governed by Portuguese law.
2. Where the user is a consumer, the preceding paragraph does not prejudice the application of the mandatory consumer-protection provisions of the law of their country of habitual residence, under Article 6 of Regulation (EU) No. 593/2008 (Rome I).
3. The court of the judicial district of Porto has jurisdiction to resolve disputes, without prejudice to the mandatory jurisdiction rules applicable to consumers, namely Articles 17 to 19 of Regulation (EU) No. 1215/2012, and to the provisions of Part V regarding the alternative resolution of consumer disputes.

Article 18 Contacts

1. Requests for clarification regarding these Terms: info@wisepirates.com.
2. Requests regarding personal data and the exercise of rights: Article 19.
3. Consumer complaints: Part V.

Article 19 Controller and contacts

1. The entity responsible for processing the personal data described in this Policy is WISE PIRATES, S.A., with the identifying details set out in the Preamble.
2. To exercise rights or for any matter regarding personal data: info@wisepirates.com, or in writing to the company's registered office.
3. Wise Pirates has internally designated a person responsible for the data protection function, with the contacts indicated in the preceding paragraph being the channels for exercising rights and for any matter regarding personal data.

Article 20 Scope of application and capacity in which we act

1. This Policy applies to the processing of personal data in which Wise Pirates acts as controller, namely:
   • Data of Website visitors and users;
   • Data of potential clients and business contacts;
   • Data of clients, suppliers and partners, and of their collaborators;
   • Data of candidates in recruitment processes;
   • Data of participants in meetings, events and communication activities.
2. This Policy does not apply to personal data that Wise Pirates processes on behalf of its clients, within the scope of providing marketing, advertising, consultancy, technology or other services. In such cases, Wise Pirates acts as processor, in accordance with the GDPR, processing the data exclusively in accordance with the client's documented instructions, the client being the controller.
3. Data subjects wishing to exercise rights in relation to the processing referred to in the preceding paragraph should contact the respective controller. Wise Pirates, when contacted, forwards the request to the client without undue delay and informs the data subject of such forwarding, to the extent that the instructions received allow and justify it.
4. There are processing operations, identified in Article 25, in which Wise Pirates determines the purposes and means jointly with third parties, acting as joint controller under Article 26 GDPR.
5. The websites of other companies and the third-party platforms accessible from the Website have their own policies, not covered by this Policy.

Article 21 Data categories and source

1. We process the following categories of personal data:

2. We do not solicit or intend to collect special categories of personal data, within the meaning of Article 9 GDPR. We ask data subjects not to include information of that nature in forms or in unsolicited applications.
3. No payment-method data is collected through the Website.
4. Data is obtained directly from the data subject, with the following exceptions, where the source is indicated under Article 14 GDPR:
   • Browsing data, collected automatically through cookies and equivalent technologies, under Part III;
   • Professional contact data obtained from publicly accessible sources, namely professional social networks, institutional websites and public registers;
   • Contact data transmitted by clients, partners or by the companies identified in Article 24(3);
   • Contact data of collaborators of clients and suppliers, transmitted by the respective entity.

Article 22 Purposes and legal bases

Whenever the basis is legitimate interest, the data subject may request information about the balancing carried out and object to the processing under Article 31.

Article 23 Marketing communications

1. Communications that are exclusively for direct marketing are sent on the basis of prior, free, specific, informed and unambiguous consent, given through a positive act.
2. Wise Pirates may send communications about services similar to those contracted to those who are its clients, under Article 13(2) of Law No. 41/2004, with the possibility to object ensured in each communication.
3. Consent may be withdrawn at any time, by contacting info@wisepirates.com or other direct means made available in the communication, free of charge and without the need for justification.
4. The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent previously given.
5. After cancellation, contact data, as regards marketing communications, is kept exclusively on a suppression list, for the purpose of ensuring that no new communications are sent.

Article 24 Data recipients

1. Data may be disclosed to processors that process data on behalf of Wise Pirates, under a contract entered into pursuant to Article 28 GDPR:

2. Data may also be disclosed to: accountants and auditors; lawyers and consultants; financial institutions; public, judicial or regulatory authorities, in compliance with legal obligations or a binding decision.
3. Identification, contact and interaction-history data may be disclosed to the following companies, with which Wise Pirates shares contact-relationship management systems: Innerdata, Shopping Builders and Wit Academy. Each of these companies is an independent controller for the processing it carries out, having its own privacy policy.
4. Data processed in the context of advertising and measurement is shared with the platforms identified in Article 25, on the terms described therein.
5. Wise Pirates does not sell personal data.
6. Google acts in different capacities: as a processor for infrastructure services, management and productivity tools (Google Workspace), artificial intelligence (Gemini) and Google Analytics and Looker Studio; and as a joint controller for the advertising and conversion-measurement services identified in Article 25.

Article 25 Joint controllership in advertising and measurement

1. Wise Pirates uses on the Website measurement and advertising technologies provided by: Meta Platforms, Google, LinkedIn, TikTok, X, Pinterest, Snap, Reddit, Microsoft (Bing), Apple, OpenAI, Hubspot and Amazon.
2. As regards the collection and transmission of data through these technologies, Wise Pirates and the respective provider jointly determine the purposes and means, acting as joint controllers under Article 26 GDPR.
3. The allocation of responsibilities is set out in the joint-controller arrangements made available by the providers, to which Wise Pirates adheres. Under those arrangements, Wise Pirates is responsible for complying with the duty to inform and obtaining consent, and the provider for responding to requests relating to any subsequent processing it carries out.
4. These processing operations only take place after the user's consent, under Part III.
5. The data subject may exercise their rights with any of the joint controllers. As regards Wise Pirates: info@wisepirates.com.
6. Any processing that each provider carries out for its own purposes, namely improving its services, is governed by its respective policies, acting there as an independent controller.

Article 26 International data transfers

1. Some of the providers identified in Articles 24 and 25 are established outside the European Economic Area or process data in third countries, namely in the United States of America.
2. These transfers rely on the following mechanisms:

3. Wise Pirates carries out Transfer Impact Assessments and adopts supplementary measures where necessary, namely encryption, minimisation and access limitation.
4. The data subject may request information about the safeguards applicable to each transfer, as well as a copy of the applicable instruments, through the contacts indicated in Article 19.

Article 27 Retention periods

Data is kept for the period necessary for the purposes for which it was collected and processed in accordance with GDPR regulation and with the specific applicable legislation, such as accounting and judicial cases.

Article 28 Security and personal data breaches

1. Wise Pirates adopts technical and organisational measures appropriate to the risk, under Article 32 GDPR, namely access control, encryption in transit, strong authentication, backups, activity logging and staff training.
2. Wise Pirates has a Quality and Information Security Policy, available on the Website.
3. In the event of a personal data breach that entails a risk to the rights and freedoms of data subjects, Wise Pirates shall notify the Comissão Nacional de Proteção de Dados (the Portuguese Data Protection Authority) within 72 hours of becoming aware of and correctly identifying it, under Article 33 GDPR.
4. Where the risk is high, affected data subjects are informed without undue delay, under Article 34 GDPR.
5. No security measure is infallible. Wise Pirates does not guarantee the absolute inviolability of its systems, without prejudice to compliance with applicable legal obligations.

Article 29 Use of artificial intelligence

1. Wise Pirates uses artificial intelligence tools to support its activities, namely but not exclusively in the production of content, the automation of internal processes, the transcription and summarisation of meetings, research and preparation of working documents, and the incorporation of its technological products.
2. Recording, transcription and summarisation of meetings:
   • Recording only takes place with the prior consent of all participants, requested at the start of the meeting and logged;
   • Any participant may refuse recording, without the need for justification, with the meeting continuing without recording;
   • Transcriptions, when made, will always be expressly identified, and any participant may request their cancellation at any time.
3. Wise Pirates does not use the personal data of clients, contacts or candidates to train third-party artificial intelligence models. The providers identified in Article 24 are engaged under conditions that exclude the use of the data to train their models.
4. Processing carried out within the scope of Artificial Intelligence may be performed on the respective platforms, in Cloud instances (GCP) or in local computing on Wise Pirates' IT devices.
5. No decisions are taken based solely on automated processing that produce legal effects or significantly affect data subjects, within the meaning of Article 22 GDPR.
6. Where the user interacts with an artificial intelligence system on the Website, or where published content has been generated or manipulated by artificial intelligence, this is indicated, under Article 50 of Regulation (EU) 2024/1689.

Article 30 Applications and recruitment

1. Candidates' data is processed exclusively to assess the application and conduct the recruitment process for Wise Pirates and its clients.
2. Wise Pirates does not request, in application forms, data relating to health, family life, political or religious beliefs, trade-union membership, ethnic origin or sexual orientation, nor data on family situation or pregnancy status, in accordance with Article 17 of the Labour Code.
3. Retention of the application in a database for future processes depends on the candidate's specific consent, given separately from the submission and freely revocable.
4. Refusal of that consent does not prejudice the assessment of the application for the current process.

Article 31 Rights of data subjects

1. The data subject may exercise the following rights:

2. The exercise is free of charge and is carried out through the contacts in Article 19. Additional information may be requested to confirm identity, where there are reasonable doubts.
3. Wise Pirates responds within one month, extendable by up to two months depending on the complexity or number of requests, with the data subject being informed of the extension and its grounds.
4. Request access to all personal data processed by Wise Pirates, with Wise Pirates reserving the right to charge an administrative fee for repeated subsequent access requests submitted to cause nuisance or to harm it.
5. The rights may be subject to the limitations provided for by law, namely where a legal retention obligation, a third-party right or the need for defence in proceedings subsists. Wise Pirates justifies the refusal and informs the data subject of the means of redress.
6. The data subject may lodge a complaint with the supervisory authority: Comissão Nacional de Proteção de Dados, Av. D. Carlos I, n.º 134, 1.º, 1200-651 Lisboa · geral@cnpd.pt · www.cnpd.pt.

Article 32 Profiling

1. In the context of audience analysis and advertising, and always on the basis of consent, browsing and interaction data is processed for audience segmentation, the display of personalised advertising and effectiveness measurement, including lookalike audiences and remarketing.
2. The logic consists of associating cookie or device identifiers with interest categories inferred from browsing behaviour. The consequences are limited to the display of differentiated advertising content, producing no legal effects or significant impact on the data subject.
3. The data subject may withdraw consent under Part III, ceasing the profiling.

Article 33 Changes to the Privacy Policy

This Policy may be amended, with the version in force published on the Website with express written indication of its respective publication date, which corresponds to the last update.

Article 34 Cookies and equivalent technologies

1. Cookies are small text files stored on the user's terminal equipment when they visit the Website, which make it possible to recognise the device and collect information about browsing.
2. This Part also applies to other technologies with an equivalent function, namely pixels, tags, web beacons, local storage, session storage and device identifiers.
3. The use of these technologies is governed by Article 5 of Law No. 41/2004, of 18 August, and, as regards the processing of personal data collected by that means, by the GDPR and Part II.

Article 35 Categories of cookies used

1. The Website uses the following categories:
   • Strictly necessary — indispensable to the functioning of the Website and the provision of the requested service, namely security, load balancing and storing consent preferences. They do not depend on consent, under Article 5(3) of Law No. 41/2004, and cannot be disabled;
   • Functional — allow the user's preferences to be stored, namely language and region, and additional functionalities to be made available. They depend on consent;
   • Analytics — allow understanding of Website use, measuring audiences and improving content and performance. They depend on consent;
   • Advertising — allow relevant advertising to be displayed, audiences to be built, ad repetition to be limited and campaign effectiveness to be measured, including on third-party platforms. They depend on consent and involve profiling, under Article 32.
2. Analytics and advertising cookies involve the transmission of data to third parties, including under joint controllership, under Articles 24 and 25.

Article 36 Cookie table

The cookies used on the Website are as follows:

Article 37 Consent

1. Cookies that are not strictly necessary are only installed and read after the user's prior, free, specific, informed and unambiguous consent, expressed through a positive act.
2. On the first visit, a notice is presented that allows the user to:
   • Accept all cookies;
   • Reject all non-necessary cookies, through an option of equal prominence and accessibility;
   • Configure preferences by category, through individual controls disabled by default.
3. Continuing to browse, scrolling, closing the notice or inaction do not constitute consent.
4. Access to the Website and its content does not depend on accepting non-necessary cookies.
5. Wise Pirates keeps a record of the preferences expressed, to demonstrate compliance with Article 7(1) GDPR.
6. Consent is requested again 12 months after it was given, or when there is a change in the purposes or in the cookies used.
7. The consent signals transmitted to the measurement and advertising platforms are configured by default in the refused state, being changed only in accordance with the preferences expressed by the user.

Article 38 Change and withdrawal of consent

1. The user may change or withdraw consent at any time, with the same ease as it was given, under Article 7(3) GDPR.
2. For this purpose, the "Configure cookies" link is available on all pages of the Website, reopening the preferences panel.
3. The withdrawal of consent does not affect the lawfulness of processing previously carried out on the basis of it.
4. The withdrawal of consent results in the cessation of reading of the corresponding cookies. Cookies already installed may be deleted through the settings of the browser used.

Article 39 Commitment

Wise Pirates builds its digital products, including this website, responsibly, seeking to make information clear, legible and usable by as many people as possible, regardless of their abilities or the technology they use. For us, accessibility is a matter of quality and good practice, sustainable over time, and not a one-off or merely formal requirement.

Article 40 Legal framework

It is important to distinguish between a technical standard and a legal obligation. The legal obligations for digital accessibility in Portugal and the European Union apply to specific categories of entities, products and services:

• Public sector: Decree-Law No. 83/2018, of 19 October, which transposes Directive (EU) 2016/2102, imposes accessibility requirements on the websites and mobile applications of public-sector bodies;
• Certain products and services for consumers: Decree-Law No. 82/2022, of 6 December, which transposes Directive (EU) 2019/882 (the European Accessibility Act), applicable from 28 June 2025, covers specific categories such as e-commerce aimed at consumers, banking services, transport, electronic communications, e-books and certain self-service and payment terminals.

This website is an institutional and marketing site of a private company, whose purpose is the presentation of services and professional contact (B2B). As such, it does not, in principle, fall within the categories covered by the legal obligations referred to above. Compliance with the technical accessibility standard (WCAG 2.1, level AA, reflected in the European standard EN 301 549) is, for Wise Pirates, a voluntary standard that we adopt by choice and as good practice, and not a legal requirement applicable to this website.

Article 41 What we do

Even though we are not legally required to, we designed and developed this website seeking the greatest possible alignment with WCAG 2.1, level AA. To that end, and among other measures, we sought to ensure adequate contrast in the main text content, a coherent and navigable heading structure, the possibility of keyboard navigation, legibility and adaptation to different devices and screen sizes, as well as respect for reduced-motion preferences. The website's accessibility status is assessed through automated tools and manual review, and is continuously improved.

Article 42 Assumed limitations

Some secondary and visual-framing elements, such as pre-headings (section labels) and other information we consider ancillary, may not fully meet all the standard's criteria, namely the minimum contrast ratio of 4.5:1 applicable to small text. This is a deliberate and conscious design decision, justified by the absolutely secondary nature of these elements: they carry no essential information or functionality, serving only as visual framing, and the corresponding information is always available in the adjacent main elements, such as the headings and body text. Whenever an element comes to carry essential information or function, the applicable criterion is corrected.

Article 43 Feedback and continuous improvement

We view accessibility as an ongoing process. Should you encounter any difficulty accessing or using this website, we would be grateful if you would contact us at info@wisepirates.com. We undertake to review the situation and, where applicable, to correct it within a reasonable period. This section reflects the state of the website as at the date of its last review and will be updated whenever justified.

Article 44 Complaints

1. Complaints regarding the services provided by Wise Pirates may be submitted to info@wisepirates.com or in writing to the registered office, and will be responded to within 15 business days.
2. The Electronic Complaints Book is available, accessible at www.livroreclamacoes.pt, under Decree-Law No. 156/2005, of 15 September.
3. Complaints regarding the processing of personal data follow the regime of Part II, without prejudice to the right to complain to the Comissão Nacional de Proteção de Dados.
4. Wise Pirates has a whistleblowing channel that may be used as an alternative to all those described.

Article 45 Alternative resolution of consumer disputes

1. Under Article 18 of Law No. 144/2015, of 8 September, it is hereby stated that, in the event of a consumer dispute, the consumer may resort to the following alternative dispute resolution entities:
   • CICAP — Consumer Arbitration Court, Rua Damião de Góis, n.º 31, loja 6, 4050-225 Porto · geral@cicap.pt · www.cicap.pt;
   • CNIACC — National Centre for Information and Arbitration of Consumer Disputes, an entity of general competence and supplementary national scope · cniacc@unl.pt · www.cniacc.pt.
2. The updated list of alternative consumer dispute resolution entities is available on the Consumer Portal, at www.consumidor.gov.pt.
3. The information provided in the preceding paragraphs fulfils the duty to inform provided for by law and does not constitute Wise Pirates' membership of any alternative dispute resolution entity, nor prior submission to arbitration.
4. These Terms apply to users with and without the status of consumer, with the provisions of this article applying only to the former.